What term describes an IT technician who provides advice and training to a newly hired technician on corporate processes? [ BSOD | troubleshooting | mentoring | passivity ]

Mentoring

A relationship in which a more experienced or more knowledgeable person helps to guide a less experienced or less knowledgeable person.

IT Technician

A professional responsible for installing, maintaining, and repairing computer systems and networks.

Corporate Processes

Formal procedures and practices that businesses follow to achieve their goals and carry out operations effectively.