Asked by Rivaldo English on Apr 24, 2024
Verified
Performance in the customer perspective of the balanced scorecard often focuses on the ability to obtain customers.
Customer Perspective
An approach or strategy in business that focuses on understanding and meeting the current and future needs of customers.
- Understand the connection between certain activities and performance evaluations in the context of the diverse perspectives offered by the balanced scorecard.
Verified Answer
SS
Shashi Semwal8 days ago
Final Answer :
True
Explanation :
The customer perspective of the balanced scorecard evaluates performance based on how well a company can attract, retain, and satisfy customers, which directly relates to the company's ability to obtain customers.
Learning Objectives
- Understand the connection between certain activities and performance evaluations in the context of the diverse perspectives offered by the balanced scorecard.
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