Asked by Cydni Walters on Apr 24, 2024
Verified
In what ways does the problem of scheduling service systems differ from that of scheduling manufacturing systems?
Service Systems
The configuration of people, technology, organizations, and information designed to deliver services that create value for the service provider and its customers.
- Master the concept and strategic relevance of short-term scheduling.
Verified Answer
BI
Brandon Imbesi8 days ago
Final Answer :
Scheduling services differs from scheduling manufacturing systems in five ways:
1. In manufacturing, emphasis is on materials, whereas in services it is on staffing levels.
2. Service systems do not store inventories of services.
3. Services are labour intensive, and demand for this labour can be highly variable.
4. Legal considerations constrain scheduling decisions.
5. Behavioural, social, seniority, and status issues occur in service scheduling.
1. In manufacturing, emphasis is on materials, whereas in services it is on staffing levels.
2. Service systems do not store inventories of services.
3. Services are labour intensive, and demand for this labour can be highly variable.
4. Legal considerations constrain scheduling decisions.
5. Behavioural, social, seniority, and status issues occur in service scheduling.
Learning Objectives
- Master the concept and strategic relevance of short-term scheduling.