Asked by Faith Granville on Apr 29, 2024
Verified
What is empathy?
Empathy
The ability to understand and share the feelings of another person, often used to build rapport in sales and customer service.
- Acknowledge the role of nonverbal signals in the effectiveness of sales.
Verified Answer
ST
Shelbiuna TrevillionApr 30, 2024
Final Answer :
The ability to identify and understand the other person"s feelings, ideas, and situation.
Learning Objectives
- Acknowledge the role of nonverbal signals in the effectiveness of sales.