A manager wishes to implement the conclusions of the Hawthorne studies in her organization. To do so, she should

A) create written guidelines for workers.
B) implement division of labour in the workplace.
C) assure good human relations between workers.
D) reduce a job or task to its basic physical motion.
E) define authority and responsibility for each worker.

The Hawthorne studies found that productivity increased not just through changes in physical conditions, but also through increased attention to the social and emotional needs of workers. Therefore, to implement the conclusions of the Hawthorne studies, it is important to assure good human relations between workers. Written guidelines (A) may be helpful, but they alone do not address the social and emotional needs of workers. Division of labour (B) and reducing a job or task to its basic physical motion (D) are both examples of scientific management, which is the opposite of the human relations approach that the Hawthorne studies advocated. Defining authority and responsibility (E) is also important, but it does not directly address the social and emotional needs of workers as the Hawthorne studies emphasized.