Asked by Najia Calhoun on May 08, 2024
Verified
The closing of a bad-news message may do all of the following except
A) anticipate future relations or business.
B) reference resale or promotional information.
C) include coupons, samples, or gifts.
D) restate the bad news.
Bad-News Message
Communication designed to relay unfavorable or disappointing information in a sensitive and understanding manner.
Anticipate Future Relations
The act of predicting and preparing for potential future interactions with others.
Resale
Resale refers to the act of selling something previously bought, often used goods, to another buyer.
- Understand how to maintain future relations or business after delivering bad news.
Verified Answer
AS
Aneeza ShabbirMay 12, 2024
Final Answer :
D
Explanation :
The closing of a bad-news message should aim to end on a positive note, looking forward to future relations or business, possibly including a gesture of goodwill like coupons or samples, and may reference resale or promotional information to encourage future engagement. Restating the bad news is not recommended as it reinforces the negative message rather than helping to move past it.
Learning Objectives
- Understand how to maintain future relations or business after delivering bad news.