Asked by Monique Duplessis on May 08, 2024
Verified
The balanced scorecard focuses on lagging indicators such as actual sales volume rather than including leading indicators such as customer satisfaction.
Lagging Indicators
Metrics that reflect the results of economic activities, showing changes after the economy has already begun to follow a particular pattern.
Leading Indicators
Economic factors that change before the economy starts to follow a particular trend, used to predict the future movements of an economy.
- Comprehend the function and efficiency of the balanced scorecard in managing strategic performance.
Verified Answer
GD
Girlbert DerozinMay 13, 2024
Final Answer :
False
Explanation :
The balanced scorecard includes both lagging indicators (like actual sales volume) and leading indicators (such as customer satisfaction) to provide a comprehensive view of an organization's performance.
Learning Objectives
- Comprehend the function and efficiency of the balanced scorecard in managing strategic performance.
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