For a business conducting an HRM audit, what is an important customer satisfaction measure in assessing the success of training programs conducted by HR?

A) the percentage of employees participating in training programs per job family
B) the percentage of employees receiving tuition refunds
C) per capita (average) merit increases
D) training dollars per employee
E) the quality of introduction or orientation programs

Question

Hiwot Fanta · Accepted Answer

Final Answer : E, Explanation :  The quality of introduction or orientation programs is an important customer satisfaction measure as it assesses the effectiveness of the training programs in integrating new employees into the organization and ensuring their satisfaction with the experience. It also impacts retention rates and employee engagement. The other options do not directly measure customer (employee) satisfaction with the training program.

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