Asked by Andrew Cavender on May 12, 2024
Verified
Two ways a salesperson can ________ is to show the buyer how to properly use the product and to make realistic claims about the product.
A) reduce satisfaction
B) lower the buyer's level of dissonance
C) increase dissatisfaction
D) reduce routine decision making
E) modify selective retention
Dissonance
A state of mental conflict or unease resulting from holding contradictory beliefs or attitudes.
Realistic Claims
Assertions about a product or service that are truthful, verifiable, and grounded in factual evidence, avoiding exaggeration.
Routine Decision Making
The process of making habitual or automatic choices with minimal effort or thought, typically for low-cost and frequently purchased items.
- Recognize the importance and methods of reducing buyer's dissonance.
Verified Answer
Learning Objectives
- Recognize the importance and methods of reducing buyer's dissonance.
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