Asked by James O'Connor on May 14, 2024
Verified
Bad-news messages can be organized using the direct or indirect strategy. Identify one situation when each strategy would be appropriate and identify the organizational pattern for each strategy.
Bad-news Messages
Communications that relay unpleasant or unwelcome information to the recipient.
Organizational Pattern
The arrangement or structure of ideas or content within a piece of writing or speech, aiding in clarity and comprehension.
- Differentiate between direct and indirect strategies in organizing bad-news messages.
Verified Answer
LG
Liesl GoundenMay 18, 2024
Final Answer :
Students should identify one of the following appropriate situations for each strategy and the organizational pattern for each strategy.
Direct Strategy:
1. Appropriate if bad news
a)is not damaging,
b)may be overlooked,
c)is preferred by the recipient, and
d)requires firmness
2. Organizational pattern: bad news, reasons, pleasant close
Indirect Strategy:
1. Appropriate if bad news
a)is personally upsetting,
b)may provoke a hostile reaction,
c)could threaten the customer relationship, and
d)is unexpected
2. Organizational pattern: buffer, reasons, bad news, pleasant close
Direct Strategy:
1. Appropriate if bad news
a)is not damaging,
b)may be overlooked,
c)is preferred by the recipient, and
d)requires firmness
2. Organizational pattern: bad news, reasons, pleasant close
Indirect Strategy:
1. Appropriate if bad news
a)is personally upsetting,
b)may provoke a hostile reaction,
c)could threaten the customer relationship, and
d)is unexpected
2. Organizational pattern: buffer, reasons, bad news, pleasant close
Learning Objectives
- Differentiate between direct and indirect strategies in organizing bad-news messages.
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