Asked by Madison Katelyn on May 16, 2024
Verified
The net present value of a customer's business over the span of his or her relationship with an organization is referred to as
A) customer market value.
B) customer advocacy.
C) equalized value.
D) relationship selling.
E) customer lifetime value.
Net Present Value
A financial metric that calculates the present value of all future cash flows of a project or investment, subtracting the initial investment cost.
Customer Lifetime Value
A prediction of the net profit attributed to the entire future relationship with a customer.
Relationship
The connection or association between individuals, groups, or entities, which can be professional, personal, or commercial in nature.
- Understand the importance of establishing and preserving solid relationships with customers in the sales sector.
Verified Answer
Learning Objectives
- Understand the importance of establishing and preserving solid relationships with customers in the sales sector.
Related questions
The Follow-Up Stage Is a One-Time Event; It Is Not ...
A Strong Rapport Deepens the Quality of the Relationship Between ...
Customer-Oriented Salespeople Are More Likely to Adopt a Solution-Centric Approach ...
For Companies, One of the Advantages of Personal Selling Over ...
Elizabeth Made Sure That Her Customers Felt Comfortable Contacting Her ...