Asked by Aubin Guédon on May 16, 2024
Verified
What is at the core of the definition of total quality management (TQM) ?
A) Visionary leadership
B) Employee satisfaction
C) Pride
D) Continuous improvement
E) Motivation
TQM
TQM, or Total Quality Management, is a comprehensive approach focused on continuous improvement in all aspects of a business to enhance quality and performance.
Continuous Improvement
An ongoing effort to enhance products, services, or processes through incremental and breakthrough improvements, aiming for increased efficiency and effectiveness.
Visionary Leadership
A leadership style characterized by the ability to foresee future market trends and directions, inspiring innovation and guiding an organization towards long-term goals.
- Comprehend the fundamentals of Total Quality Management (TQM) and its implementation within organizational settings.
Verified Answer
MG
Michelle GutierrezMay 20, 2024
Final Answer :
D
Explanation :
Total Quality Management (TQM) is a management approach focused on continuously improving organizational processes, products, and services to meet or exceed customer expectations. At the core of TQM is the concept of continuous improvement, which emphasizes empowering employees to identify and solve problems and making incremental improvements to processes over time. Visionary leadership, employee satisfaction, pride, and motivation are all important components of TQM, but continuous improvement is the central philosophy that drives the approach.
Learning Objectives
- Comprehend the fundamentals of Total Quality Management (TQM) and its implementation within organizational settings.