Asked by Julia Ellinghaus on May 24, 2024
Verified
The Conflict Choices model (Exhibit 8-6 in the text) represents an application of the ELVN model of conflict in business teams.In the Conflict Choices model,people's behavior in conflict is depicted in terms of two key dimensions: active versus passive behavior and constructive versus destructive action.When people are passive and destructive,they engage in ________; when people tolerate another person's bad behaviors in the hope that the situation will resolve itself,the conflict choice is passive and constructive and is best termed ________.
A) attack; engagement
B) avoidance; rationalization
C) avoidance; attack
D) rationalization; engagement
ELVN Model
A theory that outlines the potential responses employees might have to job dissatisfaction: Exit, Voice, Loyalty, and Neglect.
Passive Behavior
A way of acting characterized by inactivity or the avoidance of direct action, often leading to submission or non-confrontation.
- Understand the principles of the Managerial Grid in connection with strategies for resolving conflicts, including collaboration, competition, avoidance, compromise, and accommodation.
- Comprehend the role of conflict concerning team power, satisfaction, trust, and efficiency.
Verified Answer
KH
Karan HindujaMay 28, 2024
Final Answer :
B
Explanation :
When people are passive and destructive, they engage in avoidance, while when they tolerate another person's bad behaviors in the hope that the situation will resolve itself, the conflict choice is passive and constructive and is best termed rationalization. Therefore, the answer is option B.
Learning Objectives
- Understand the principles of the Managerial Grid in connection with strategies for resolving conflicts, including collaboration, competition, avoidance, compromise, and accommodation.
- Comprehend the role of conflict concerning team power, satisfaction, trust, and efficiency.
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