Asked by blake mitchell on May 25, 2024
Verified
According to the Change Competency,"Harley-Davidson," company president Richard Teerlink was able to change quality by changing Harley-Davidson's:
A) top management
B) rewards
C) paperwork procedures
D) culture
Organizational Culture
The set of shared values, beliefs, and norms that influence the way employees think, feel, and behave within an organization.
Harley-Davidson
An iconic American motorcycle manufacturer known for its heavyweight motorcycles and deep cultural influence.
- Comprehend the mechanisms of transformation within the culture of an organization, including approaches for effective change.
Verified Answer
RW
raywin witbooiMay 25, 2024
Final Answer :
D
Explanation :
According to the Change Competency, Harley-Davidson's quality was changed by changing the company's culture under the leadership of Richard Teerlink. Teerlink implemented a total quality management (TQM) program to change the company culture to focus on quality and customer satisfaction, which ultimately led to the company's success.
Learning Objectives
- Comprehend the mechanisms of transformation within the culture of an organization, including approaches for effective change.
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