Asked by Charles Hearne on May 26, 2024
Verified
Which of the following is not a helpful tip for apologizing in a negative-news message?
A) Be sincere and explain what you will do to prevent recurrence.
B) Accept responsibility.
C) Focus on your regret.
D) Use good judgment, and do not admit blame without consulting your supervisor.
Negative-News Message
A communication that conveys disappointing or unfavorable information to the recipient.
Admit Blame
The act of accepting responsibility for a mistake or wrongdoing.
Apologizing
The act of expressing regret or sorrow for having done something wrong or caused inconvenience or offense to someone.
- Recognize the appropriate use of apologies in negative-news messages.
Verified Answer
CW
Corey WilsonMay 28, 2024
Final Answer :
C
Explanation :
Focusing solely on your regret in an apology within a negative-news message can detract from the effectiveness of the apology. It's more constructive to acknowledge the issue, take responsibility, and outline steps to prevent recurrence, rather than centering the message on your own feelings of regret.
Learning Objectives
- Recognize the appropriate use of apologies in negative-news messages.
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