How are routine messages about order and credit handled? What is an acknowledgment message?

Answers will vary. Routine messages, such as customer order acknowledgments, are written deductively. Normally, credit information is requested and transmitted electronically from the national credit reporting agencies to companies requesting credit references. However, when companies choose to request information directly from other businesses, individual credit requests and responses must be written.
When customers place orders for merchandise, they expect to get exactly what they ordered as quickly as possible. Most orders can be acknowledged by shipping the order; no message is necessary. For an initial order and for an order that cannot be filled quickly and precisely, companies typically send an acknowledgment message.
An acknowledgment message is a document that indicates an order has been received and is being processed.