Asked by Roberta Velescu on May 28, 2024
Verified
The term total quality management is used to describe the process of:
A) training managers to monitor quality and then making them responsible for overall quality in their areas of responsibility.
B) designing and manufacturing quality products.
C) producing holistic work environments.
D) managing with an organisation-wide commitment to continuous improvement, product quality and customer needs.
E) reducing the need for quality inspections by training employees to be quality conscious.
Total Quality Management
An organizational management philosophy aimed at embedding awareness of quality in all organizational processes.
Organisation-Wide Commitment
A collective dedication across all levels of an organization to achieve shared goals or missions, often requiring unified effort and collaboration.
Continuous Improvement
Involves always searching for new ways to improve operations quality and performance.
- Attain knowledge about quality control and its repercussions on operations management.
Verified Answer
Learning Objectives
- Attain knowledge about quality control and its repercussions on operations management.
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