Asked by Mandrell Little on May 29, 2024
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When calculating customer costs there are three levels of costs that must be considered―market level activities, customer level activities and order level activities.
Market Level Activities
Actions or operations aimed at reaching, influencing, or assessing the targeted market segment.
Customer Level Activities
Customer level activities are actions or tasks performed by a company that are directly associated with serving specific customers, including support, customization, and delivery services.
Order Level Activities
Tasks or actions that are performed each time an order is processed, impacting the total cost of operations.
- Determine the diverse stages of tasks and financial obligations involved in supplier and customer relations management.
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Learning Objectives
- Determine the diverse stages of tasks and financial obligations involved in supplier and customer relations management.
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