Asked by Briah Hightower on May 30, 2024
Verified
Two friends buy the same Android smartphone from the same vendor on the same day.One particular application will not install on either phone.The friends take their phones to the store where they bought them and go to the service desk.What is the first thing the technician should do?
A) Clear the cache
B) Reinstall the application on both phones
C) Replace both phones
D) Check whether the phones have been rooted
Rooted
Refers to an Android device that has been granted root access, allowing the user to have elevated control over various software aspects of the device.
Clear Cache
The process of removing stored web page versions, images, and other media from a device's temporary storage to improve performance and clear old data.
Reinstall
The process of removing software from a computer and installing it again, often used to resolve issues or update the software.
- Employ system data and diagnostic instruments to evaluate hardware setups.
Verified Answer
ZK
Zybrea KnightJun 02, 2024
Final Answer :
A
Explanation :
Clearing the cache is a common troubleshooting step that can often resolve issues with installing applications. It is likely the first thing the technician will try before moving on to other potential solutions. Reinstalling the application on both phones or replacing both phones might not solve the issue if it is related to a software or cache problem. Checking whether the phones have been rooted may not be relevant to the issue at hand.
Learning Objectives
- Employ system data and diagnostic instruments to evaluate hardware setups.