When writing a personalized reply to a request you should ________.

A) limit your remarks to provable facts
B) refer to the previous correspondence
C) offer to provide a personal reference
D) omit all negative information

Referring to the previous correspondence shows that you have read and understood the request, and it adds a personal touch to your reply. It also helps clarify any questions or issues that may have been raised in the previous correspondence. Limiting remarks to provable facts and omitting negative information are important, but they may not necessarily make the reply personalized. Offering a personal reference may be appropriate in some cases, but it is not always necessary or relevant to the request.