Asked by Jazib Shamsi on Jun 11, 2024
Verified
A medical assistant who stands facing the patient and holds her arms at her sides while she converses with the patient is demonstrating ____.
A) assertiveness
B) passive listening
C) an anxious feeling
D) an open posture
E) aggressiveness
Assertiveness
The quality of being self-assured and confident without being aggressive, crucial for effective communication and interpersonal relations.
Passive Listening
Hearing what a person has to say without responding in any way; contrast with active listening.
Anxious Feeling
A state of worry, nervousness, or unease about something with an uncertain outcome.
- Recognize and demonstrate effective verbal and non-verbal communication skills.
Verified Answer
Learning Objectives
- Recognize and demonstrate effective verbal and non-verbal communication skills.
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