Asked by jayden pineda on Jun 16, 2024
Verified
Relationship management is:
A) a negative, highly activated emotion.
B) one of three types of organizational commitment.
C) an outcome of emotional dissonance.
D) the highest level of emotional intelligence.
E) the opposite of employability the psychological contract.
Relationship Management
The strategies and techniques used to maintain and improve interactions with clients, customers, and stakeholders.
Emotional Intelligence
The ability to understand, use, and manage your own emotions in positive ways to relieve stress, communicate effectively, empathize with others, overcome challenges, and defuse conflict.
Emotional Dissonance
The internal conflict experienced when one's genuine emotions differ from the emotions one is required to exhibit.
- Become familiar with the constituents and value of emotional intelligence in occupational settings.
Verified Answer
Learning Objectives
- Become familiar with the constituents and value of emotional intelligence in occupational settings.
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