Asked by Allyson Welch on Jun 17, 2024
Verified
How should one begin an indirect claim message?
Indirect Claim Message
A communication approach that presents a complaint or request in a less confrontational manner, typically by explaining the context and significance before stating the actual claim.
Claim Message
A communication that makes a request for action or change due to dissatisfaction or a discrepancy.
- Acknowledge the necessity of factoring in the audience's perspective when communicating adverse information.
- Ascertain the correct methods for beginning and ending adverse announcements and rejected petitions.
Verified Answer
SM
Stacey MaderaJun 18, 2024
Final Answer :
A claim message needs to identify the transactions involved. This you can do early in the message as a part of the beginning. One way is to put the identification in the subject head in an email message or in the subject line of a letter. Whether you use a subject line and your first paragraph or the first paragraph alone to introduce the problem, choose your words with care. Such negatively charged words as complaint or disappointment can put your readers on the defensive before you have even had a chance to make your case.
Learning Objectives
- Acknowledge the necessity of factoring in the audience's perspective when communicating adverse information.
- Ascertain the correct methods for beginning and ending adverse announcements and rejected petitions.
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