Asked by Murtadha Abdulridha on Jun 18, 2024
Verified
In developing a claim message, you should leave the adjustment (or solution)up to the receiver so that you do not sound too demanding.
Adjustment
A change or modification made to accommodate a particular condition or situation.
Claim Message
A claim message is a communication, often in business or legal contexts, asserting a right or demanding resolution or compensation for a grievance or problem.
Demanding
Requiring or calling for much time, attention, or effort.
- Acknowledge the structure and strategies involved in crafting persuasive claim and complaint communications.
- Acquire an understanding of how emotion and logic contribute to the effectiveness of business persuasion messages.
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Learning Objectives
- Acknowledge the structure and strategies involved in crafting persuasive claim and complaint communications.
- Acquire an understanding of how emotion and logic contribute to the effectiveness of business persuasion messages.
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