In her presentation on improving employee morale, Jillian makes this statement: So far, you've heard only about the problems we have with morale; let's move to some solutions. Jillian has employed the verbal signpost called

A) summarizing.
B) previewing.
C) switching directions.
D) revealing.

Verbal Signpost

Words or phrases used within speech to guide the listener's understanding of the structure and flow of the discourse.

Employee Morale

The overall outlook, attitude, satisfaction, and confidence that employees feel towards their workplace.

Switching Directions

The act of changing the focus, approach, or course of action during a process or conversation.