Research examining how managers behave has shown that they claim to prefer mediation as a third-party style but it is not clear that managers actually use mediation unless they are specifically trained in the process.

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Lindsay Irwin · Accepted Answer

Final Answer : True, Explanation :  Research has shown that managers claim to prefer mediation, but may not actually use it unless they receive specific training in the process.

Research examining how managers behave has shown that they claim to prefer mediation as a third-party style but it is not clear that managers actually use mediation unless they are specifically trained in the process.

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