Asked by Hannah Emmett on Jun 23, 2024
Verified
A survey of employee satisfaction among a county's 9-1-1 dispatchers found that employees struggle to keep up with calls, feel little or no control over their situation, and constantly worry about making mistakes. A suggestion is made to simplify the jobs in order to deal with these sources of dissatisfaction. Why would simplifying the jobs be beneficial in this case?
A) The employees face few challenges already.
B) The costs of employee errors are severe.
C) The scope for employee errors is minimal.
D) The employees do not engage in multitasking.
E) The information-processing requirements of the job are minimal.
Information-processing Requirements
The cognitive and technical demands of a job, including the need to collect, process, and use information effectively.
Simplifying Jobs
The process of redesigning jobs to make them more straightforward and less complex, often by eliminating unnecessary tasks or responsibilities.
Employee Satisfaction
A measure of how content and happy employees are with their job, workplace environment, and organizational practices.
- Understand the significance of making tasks simpler to diminish cognitive load and enhance performance in roles with intense demands.
Verified Answer
Learning Objectives
- Understand the significance of making tasks simpler to diminish cognitive load and enhance performance in roles with intense demands.
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