Asked by Patricia Santana on Jun 25, 2024
Verified
Establishing superior customer service is a positive outcome of effectively managing diversity.
Customer Service
Assistance and advice provided by a company to those people who buy or use its products or services.
Diversity Management
The strategic practice of acknowledging, valuing, and leveraging differences among people within an organization or community to achieve better outcomes.
- Understand the positive outcomes of effectively managing diversity.
Verified Answer
MM
mahamoudou mickeJul 02, 2024
Final Answer :
True
Explanation :
Effective management of diversity involves understanding and acknowledging the differences among customers and employees, and utilizing these differences to provide exceptional and personalized customer service. When diversity is valued and managed correctly, customer needs are better understood and accommodated, leading to superior customer service.
Learning Objectives
- Understand the positive outcomes of effectively managing diversity.
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