Asked by Helen Jimenez on Jun 27, 2024
Verified
Takes patient calls during non-office hours and relays messages to the office or on-call doctor
A) Health Insurance Portability and Accessibility Act (HIPAA)
B) Confidential Communication Preference (CCP)
C) interpreter service
D) electronic message template
E) answering service
F) patient portal
G) time zone map
H) Unusual Occurrence Report (UOR)
I) teleconferencing
J) search engines
Answering Service
A business service that receives and answers telephone calls on behalf of another business.
Non-Office Hours
Times outside of regular business hours during which professional services are not typically available.
On-Call Doctor
A medical professional who is available to provide healthcare services during hours or circumstances outside of the regular schedule.
- Distinguish and implement a variety of communication tools and services, including interpreter services, answering services, and patient portals, to augment healthcare services.
Verified Answer
SB
Stephanie BougratJul 03, 2024
Final Answer :
E
Explanation :
An answering service is designed to take calls during non-office hours and relay messages to the office or the on-call doctor, ensuring that patient inquiries are addressed even when the office is closed.
Learning Objectives
- Distinguish and implement a variety of communication tools and services, including interpreter services, answering services, and patient portals, to augment healthcare services.
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