When the operating workers are at the top of the organisation's decision-making process and supported by the managers located at the bottom, the organisation is operating with:

A) an ineffective management concept.
B) a wrong-sided pyramid.
C) an out-dated organisational chart.
D) an upside-down pyramid.
E) an upside-down organisational chart.

Upside-Down Pyramid

The upside-down pyramid puts customers at the top; served by workers whose managers support them.

Decision-Making Process

A systematic approach to making choices among various options based on the analysis and evaluation of factors influencing the decision.

Operating Workers

Employees directly involved in the production of goods or delivery of services in an organization.