Asked by Deina Pavon on Jun 29, 2024
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Claudette has chronic pain syndrome. The paint causes her to have a contorted facial expression that disturbs to some of her co-workers who are secretly avoiding working with her. Claudette is an average performer. Oscar, one of the best performing workers, is particularly upset by Claudette's expressions, and he told you (his manager) that he intends to quit unless you discharge Claudette. Claudette can be easily replaced. Oscar cannot. What is your response?
A) Restructure Claudette's performance standards to include a "pleasant facial expression."
B) Discharge Claudette because it is unfair to hinder the performance of the department.
C) Document any performance problems caused by employee unwillingness to work with Claudette. Once these performance problems have reached a certain level, you can make the decision whether to keep or to discharge Claudette.
D) Claudette's facial expression is not a job-related performance issue for which you can discharge her.
E) All of the above are legal options.
Chronic Pain Syndrome
A complex condition involving persistent pain that continues for weeks, months, or even years beyond the typical recovery period or is associated with a chronic health condition.
Facial Expression
A form of non-verbal communication in which facial movements convey emotional states, intentions, or reactions.
Performance Problems
Issues related to employees failing to meet established work standards or expectations, which can impact organizational outcomes.
- Identify and address issues related to performance appraisal processes, including legality, fairness, and effectiveness.
Verified Answer
Learning Objectives
- Identify and address issues related to performance appraisal processes, including legality, fairness, and effectiveness.
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