A key requirement for service quality monitoring is information, but data alone does not provide the necessary holistic perspective of a carrier's service quality.

Question

Anubhav Gogoi · Accepted Answer

Final Answer : True, Explanation :  While data is important for service quality monitoring, it is not enough to give a comprehensive understanding of a carrier's service quality. Other factors such as customer feedback and employee performance also play a role in measuring service quality.

A key requirement for service quality monitoring is information, but data alone does not provide the necessary holistic perspective of a carrier's service quality.

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