Asked by Manuel Mollinedo on Jul 14, 2024
Verified
Discuss the importance of customer service.
Customer Service
The support and guidance offered by a business to individuals who purchase or utilize its goods or services.
- Appreciate the overarching importance of customer service in a business context.
Verified Answer
FA
Fawzia AlmesriJul 17, 2024
Final Answer :
According to John Tschohl, customer service is part of successful selling because satisfied customers come back to be customers again. The cost of finding new customers is considerably greater than the cost of keeping the existing ones. There is always the risk that a disgruntled customer might tell others and thus cutting off future customers. Improving customer service skills also helps in a person's self-development. Finally, customer service skills can be transferred to almost any other profession or occupation.
Learning Objectives
- Appreciate the overarching importance of customer service in a business context.
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