Asked by Michael Culham on Jul 14, 2024
Verified
Reggie is a customer who never complains when the waiters of a restaurant are sloppy; he simply makes it a point to visit another restaurant if he continues to face the same issue with a particular restaurant. Reggie best exemplifies a(n) "_____" customer
Silent Customer
A term for a customer who experiences dissatisfaction with a service or product but does not voice their complaints to the provider.
- Comprehend the role of loyal customers in the strategic approach of a business.
Verified Answer
DV
Learning Objectives
- Comprehend the role of loyal customers in the strategic approach of a business.
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