Asked by thomas hennessy on Jul 17, 2024
Verified
Using the above data,the number of overbooked customers is computed using ________.
A) MAX(Customer arrivals,Seats available)
B) MIN(0,Customer arrivals - Seats available)
C) MAX(0,Customer arrivals - Seats available)
D) MIN(Customer arrivals,Seats available)
Overbooked Customers
A situation in service industries where more reservations or bookings are accepted than there is capacity for, leading to potential inability to serve all customers.
Customer Arrivals
Refers to the occurrence of customers appearing or entering a space, such as a store or website, over a period of time, critical in demand forecasting and operations management.
- Understand how to foresee overbooking scenarios and compute the net income in booking systems through simulation techniques.
Verified Answer
HM
Hailey McDonaldJul 18, 2024
Final Answer :
C
Explanation :
The number of overbooked customers is calculated as the maximum of 0 and the difference between customer arrivals and seats available. If the number of seats available is greater than or equal to the number of customer arrivals, there are no overbooked customers, so the maximum of 0 and the difference will be 0. However, if the number of customer arrivals is greater than the number of seats available, the difference will be positive, and the maximum of 0 and that difference will give the number of overbooked customers. Therefore, the correct choice is C.
Learning Objectives
- Understand how to foresee overbooking scenarios and compute the net income in booking systems through simulation techniques.