List and describe the three types of intelligent agents. Provide an example of each.

Information agent - search for information and display it to users; a buyer agent or shopping bot is one type that helps customers find the product and services they need on a web site; example = IBM using IB Watson to help answer customer questions, ANZ using IBM Watson to ask financial planning questions, Amazon.com displaying list of books, FERRET to find employment information etc. Predictive agent - constantly observe and report on some item of interest; example = Allstate to monitor agent computers, monitor prices changes for airlines etc., monitor stock prices User agent - also called personal agents that take action on your behalf; example = check e-mail, sort rules, automatically fill out forms on the web for you