Asked by Natalia Portugal on Jul 26, 2024
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An ombudsperson solves problems through negotiation and mediation activities between supervisors and subordinates.
Ombudsperson
An official appointed to investigate individuals' complaints against maladministration, especially that of public authorities.
Negotiation
A dialogue between two or more parties aimed at reaching a consensus or solving a conflict, often involving compromise or the development of new solutions.
Mediation
A form of alternative dispute resolution where a neutral third party helps those in conflict find a mutually acceptable solution.
- Understand the roles and responsibilities of an ombudsperson in conflict resolution.
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Learning Objectives
- Understand the roles and responsibilities of an ombudsperson in conflict resolution.
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