Asked by Ntswaki Mereki on Aug 01, 2024
Verified
If you're responding to a claim and your company is at fault,it is best to
A) avoid sympathizing with the customer,since it can lead to lawsuits.
B) do all you can to discourage further correspondence.
C) take (or assign) personal responsibility for setting matters straight.
D) be vague about when the claim may be resolved.
E) apologize for personally creating the problem.
Claim
A statement or assertion, often in a legal or professional context, that something is the case.
Personal Responsibility
The concept of being accountable for one's actions and decisions, acknowledging the consequences they bring.
- Recognize approaches to manage customer grievances in a productive manner.
Verified Answer
DA
Dalton ArbuckleAug 05, 2024
Final Answer :
C
Explanation :
Taking personal responsibility and committing to setting things straight shows accountability and a willingness to resolve the issue. This can help maintain customer loyalty and prevent further negative consequences for the company. Avoiding sympathy, discouraging correspondence, being vague about resolutions, or apologizing personally for creating the problem can all lead to further frustration and potential legal action against the company.
Learning Objectives
- Recognize approaches to manage customer grievances in a productive manner.