Asked by Simran Singh on Aug 01, 2024
Verified
Emotions often run high when negative messages are involved for both the sender and the receiver which makes high standards of ethics and etiquette important.
Ethics
A branch of philosophy that involves systematizing, defending, and recommending concepts of right and wrong behavior, often applied to personal or professional conduct.
Etiquette
The accepted rules of courteous conduct in society or within specific professional or group settings.
Emotions
Complex psychological states that involve three distinct components: a subjective experience, a physiological response, and a behavioral or expressive response.
- Realize the importance of ethical integrity and courteousness in the delivery of negative feedback.
- Assess the role of emotions in the communication of negative messages.
Verified Answer
Learning Objectives
- Realize the importance of ethical integrity and courteousness in the delivery of negative feedback.
- Assess the role of emotions in the communication of negative messages.
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