Asked by Mikayla Wolfe on Sep 22, 2024
Verified
Social media has revolutionized customer service.
Revolutionized Customer Service
Significant changes and improvements in how businesses interact with and support their customers, often through technology.
- Identify the influence of social media on organizational communication tactics.
Verified Answer
KS
Khalid Salman1 day ago
Final Answer :
True
Explanation :
Social media platforms have become an important channel for customers to seek support, air complaints, or express satisfaction with a brand's products or services. Customer service teams have had to adapt to social media demands, creating instant responses that are helpful, empathetic, and capable of resolving issues in real-time. Social media has also enabled brands to increase customer engagement, build loyal relationships, and improve their reputation.
Learning Objectives
- Identify the influence of social media on organizational communication tactics.
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