Asked by Katiea Mcghee on Sep 23, 2024
Verified
Michelle works for a large fast-food restaurant chain. Her job is to visit different restaurants in the chain to rate their speed of service, quality of food, cleanliness of store and restrooms, and properly displayed promotional materials. From this brief description of Michelle's job, it appears that the chain uses _____ criteria in its performance measurements.
A) input-based
B) trait-based
C) results-based
D) behavioral-based
E) environmental-based
Behavioral-Based
Approaches or strategies focused on understanding and influencing human behavior through observation and data.
Result-Based
An approach that focuses on achieving specific outcomes or results rather than the process used to achieve them.
Trait-Based
An approach focusing on specific, identifiable qualities or characteristics that can predict behavior and performance.
- Ascertain awareness of the sundry systems for appraising performance and their idiosyncratic features.
Verified Answer
MP
Melissa Parra6 days ago
Final Answer :
C
Explanation :
The description of Michelle's job suggests that the restaurant chain is using results-based criteria to measure performance, as she is evaluating the speed of service, quality of food, store cleanliness, and promotion displays. These are all outcomes or results that can be directly observed and measured. Input-based criteria would focus on the resources that the restaurant has available, such as the number of employees or equipment, and would not be as relevant to Michelle's job. Trait-based criteria would focus on inherent characteristics of employees, such as personality or skills, and would not be relevant to evaluating the restaurant as a whole. Behavioral-based criteria would focus on specific actions performed by employees, which may not capture the overall performance of the restaurant. Environmental-based criteria would focus on the physical conditions of the restaurant, which is only one aspect that Michelle is evaluating.
Learning Objectives
- Ascertain awareness of the sundry systems for appraising performance and their idiosyncratic features.
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