Asked by Ariel Thornton on Sep 23, 2024
Verified
Which of the following statements about specifying and measuring performance is true?
A) Many firms rely heavily on financial performance measures
B) One of the easiest to use measures for employee performance is a qualitative measure such as customer satisfaction.
C) Organizations should look for ways to measure employee results not employee behavior.
D) Organizations should take the same approach to measuring performance whether taking a long-term or short-term perspective.
E) Traditional commissions focus on long-term performance.
Specifying
The act of identifying or detailing the exact requirements or characteristics of something, often used in the context of product development or contractual agreements.
Measuring Performance
The process of evaluating employee effectiveness, productivity, or outcomes against predetermined objectives or standards.
Financial Performance Measures
Metrics used to assess the efficiency and profitability of a company, such as return on investment, net profit margin, and earnings per share.
- Comprehend the criteria for specifying and measuring performance in organizations.
Verified Answer
Answer: B
Qualitative measures such as customer satisfaction can be subjective and may not consider all aspects of employee performance.
Answer: C
Measuring employee behavior can serve as an indicator of employee results. Organizations should consider both behavioral and outcome-based measures while evaluating employee performance.
Answer: E
Traditional commissions typically focus on short-term rather than long-term performance measures to incentivize employees.
Learning Objectives
- Comprehend the criteria for specifying and measuring performance in organizations.
Related questions
In a Firm Organized Along Functional Lines,employee Performance ...
Which of the Following Is FALSE About Firms Organized Along ...
Important Issues to Consider About Team Effectiveness Include ______ ...
Organizational Effectiveness Can Be Defined as Meeting Organizational Objectives and ...
Refer to Speedy Transport, Inc ...