Asked by gurleen walia on Sep 25, 2024
Verified
Sales representative Carlos is fluent in English and Spanish. So when a customer with a Spanish accent talks to him in English, according to a recommendation in the human relations text he should respond to her only in Spanish.
Human Relations Text
Educational or informational material focused on improving interpersonal skills and understanding within a workplace or organizational context.
Spanish Accent
The unique manner of pronunciation specific to Spanish speakers, which can vary significantly by region within Spanish-speaking countries.
- Acknowledge the importance and strategies of effective communication across different languages and cultures in customer interactions.
Verified Answer
DM
Desmond Malepe4 days ago
Final Answer :
False
Explanation :
The recommendation in the human relations text is to speak in the same language as the customer, regardless of their accent. So if the customer is speaking to Carlos in English, he should respond in English.
Learning Objectives
- Acknowledge the importance and strategies of effective communication across different languages and cultures in customer interactions.
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