Asked by Sebasthian Gomez on Sep 25, 2024
Verified
Serena engages in proactive customer service performance when she investigates how much the customer could really afford to pay for her company's product.
Proactive Customer Service
A customer service approach that anticipates and addresses customer needs and problems before they arise or escalate.
- Acknowledge the significance of being visible and taking initiative in developing a professional presence at work.
Verified Answer
MC
Miguel Cerpa3 days ago
Final Answer :
False
Explanation :
Proactive customer service involves anticipating customer needs or issues and addressing them before the customer has to ask for help. Investigating how much a customer can afford is more related to sales tactics or pricing strategies rather than proactive customer service.
Learning Objectives
- Acknowledge the significance of being visible and taking initiative in developing a professional presence at work.
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