A knowledge management system would best be utilized when?

A) When defining the purpose
B) When developing an audience profile
C) When gathering information
D) When determining audience needs
E) When determining required information

C)When you have a clear picture of your audience, your next step is to assemble the information you will include in your message. For simple messages, you may already have all the information at hand, but for more complex messages, you may need to do considerable research and analysis before you're ready to begin writing. A knowledge-management system is a centralized database that collects the experiences and insights of employees throughout the organization.