Asked by Shams Ul Kareem on Sep 25, 2024
Verified
Which of the following is least likely to be considered a routine or positive message?
A) Answers to routine requests
B) Denial of claims and adjustments
C) Recommendations
D) Routine informational messages
E) Good-news announcements
Denial Of Claims
The refusal by an insurance company to honor a request for payment of a claim, based on certain terms and conditions of the policy.
Routine Requests
A common or repeated type of request made in a business or professional context, often following a standard format or procedure.
Positive Message
Communication aimed at creating a favorable impression or outcome, often focusing on affirmative and encouraging information.
- Recognize the diverse forms of routine communications and their respective relevant settings.
Verified Answer
MM
Mannat Miglani4 days ago
Final Answer :
B
Explanation :
B)Most routine and positive messages fall into six categories: answers to routine requests, grants of claims and requests for adjustment, recommendations, routine informational messages, good-news announcements, and goodwill messages. Granting a claim or request for adjust in good news, the denial is not.
Learning Objectives
- Recognize the diverse forms of routine communications and their respective relevant settings.