All content in the negative message should be what?

A) Factual, impersonal and objective
B) Factual, positive and clear
C) Clear, complete and concise
D) Objective, complete and concise
E) Personal, complete and concise

C)The need for careful attention to detail continues as you complete your message. Revise your content to make sure everything is clear, complete, and concise-bearing in mind that even small flaws are likely to be magnified in readers' minds as they react to the negative news.