Which of the following would least likely encourage the reader of a message for a claim to grant the claim?

A) Showing the reader how the organization is responsible for the problem
B) Appealing to the reader's sense of fair play
C) Appeal to the reader's sense of moral responsibility
D) Being calm and reasonable
E) Allowing the reader to choose the most appropriate resolution

E)Give your reader a good reason for granting your claim. Show how the individual or organization is responsible for the problem, and appeal to your reader's sense of fair play, goodwill, or moral responsibility. Explain how you feel about the problem, but don't get carried away and don't make threats. People generally respond most favorably to requests that are calm and reasonable. Close on a respectful note that reflects how a successful resolution of the situation will repair or maintain a mutually beneficial working relationship. The reader should know what the sender considers a fair and reasonable solution before determining their course of action.