Asked by Janani Dissanayake on Sep 25, 2024
A coworker says to Pam, "Our team is awesome." Pam displays the active listening technique of "accepting the sender's figure of speech" when she replies ________
A) "I like the way you talk like a teenager."
B) "In what ways are we awesome?"
C) "Tell me a couple of ways in which we are outstanding."
D) "I like your enthusiasm."
Active Listening
A method of listening that involves paying full attention to the speaker, understanding their message, and responding thoughtfully.
Figure Of Speech
A word or phrase used in a non-literal sense to convey a vivid description or to create a particular effect.
- Utilize the principles of active listening and empathy during communications to improve comprehension and strengthen connections.
Learning Objectives
- Utilize the principles of active listening and empathy during communications to improve comprehension and strengthen connections.