Asked by Alana Fletcher on Jul 21, 2024
Verified
A food chain is getting complaints from customers that the waiting time is too long from the time of order placement to the time of delivery during certain times of the day. The outlet wants to allocate service personnel and workstations based on alternative workload demands and in a way that minimizes both customer waiting times and costs of service workers. Which of the following quantitative approaches is the outlet most likely to apply?
A) inventory analysis
B) mathematical forecasting
C) queuing theory
D) linear programming
E) network models
Queuing Theory
A mathematical study of waiting lines or queues, focusing on understanding and optimizing the process flow and reducing wait times.
Workload Demands
The amount and intensity of work tasks assigned to an individual or team, often impacting stress levels and job performance.
Quantitative Approaches
Methods that rely on numerical data and statistical analysis to understand and explain phenomena.
- Comprehend the application and merits of quantitative management practices in solving business difficulties.
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Learning Objectives
- Comprehend the application and merits of quantitative management practices in solving business difficulties.
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